How the process works

We understand that you have questions about how the process works. So, we want to ensure your questions regarding processing are answered and provide a clear understanding.

Ordering custom prints from us is a 9 step process, so let's review each step.

Step 1: Place your order
Step 2: Sign the service agreement
Step 3: Submit the design / service questionnaire + we may do a design call for 15 minutes if we need clarity
Step 4: Wait up to 7 business days for your custom design (If you purchased one, if not go to step 6).
Step 5: Sign the design approval agreement
Step 6: We start the custom print process for print drafts
Step 7: You sign the print draft agreement
Step 8: We finish printing your cards
Step 9: We send you pics of the finished prints + Scent them and ship them

For more questions to be answered regarding processing, shipping, refunds and more please review our FAQs.